We will accept returns for change of mind purchases, including sale items. The customer will be refunded the garment cost, on the return of the garment. Sale items will be charged $13 for courier freight at checkout.

When returning items purchased from Designers please notify Designers by email -  info@designerstaradale.co.nz or by phone 06 844 5655 within 3 days of receiving, that you intend to return/exchange the items.

All items are quality controlled and checked for any faults before they are dispatched to customers. If for any reason you are not completely satisfied or should you receive any item not in perfect condition please contact us immediately. Returns that are damaged or soiled will not be accepted and may be sent back to the customer and a refund denied. Any women's fashion garments with special care instructions should be handled with extra care to prevent any damage occurring.

You must return purchases with the original receipt and in original condition, with all labels and swing tags still attached up to 10 days from purchase date. Items returned without a receipt or after 10 days from the date of purchase will not be refunded unless you have contacted us and we have consented to the late return or missing receipt.

We recommend using a track and trace courier as the safest option for returns. We will not be held responsible for any returns that fail to make it to us. We have endeavoured to display accurately the colours of our women's fashion items and products appearing in our online store, however, due to colour variations in computer monitors we cannot guarantee the colours displayed will be completely accurate.

We do accept returns or exchanges on sale items.

Please return items to:

Exchanges

We will exchange a garment for a different size, including sale items. If an alternative size is not available we will offer your preference of exchanging for another garment or a full refund. For exchanges we recommend you email us with details of your request at: info@designerstaradale.co.nz to ensure your re-order. Any exchanges made will be charged for postage. Exchanges sent within New Zealand will be charged to the customer at a flat rate of $13.00.

For any additional information concerning our returns policy please contact us on 06 844 5655 or email info@designerstaradale.co.nz